A routine office visit is scheduled at 10-15 min. Longer visits will be needed in special situations at the physician consideration.
A “double visit time” is not covered by MSP. MSP is covering only one condition per visit. It is at the physician decision to consider treating 2 conditions at the same visit if both related or urgent. Please consider making new appointment for multiple problems of no urgency. This will allow physician to offer all attention to each of this problems. The clinic physicians will make all efforts to accommodate emergencies but unfortunately our manpower is not enough to offer walk-in visits. Please make your appointments booking at 604-859-6774 and mention if your condition is considered urgent. Physician will be informed and make the necessary arrangements.
We require 24 hours notice of cancellation for appointments (1 business day). The fees for a missed appointment or appointments cancelled at short notice is $30.
At a second No Show the fee is $94. No new appointments will be done until the fee settled. Patients who repeatedly miss appointments will be discharged from the clinic.
We prefer to have an office or Telemed visit to renew prescriptions and encourage patients to make such appointment in the 2 weeks prior to termination of prescribed medication.
A recent lab standing order results for chronic conditions is to be completed before such appointments. Please be able to offer your latest Glucometer or Blood pressure readings as applicable if booking a prescription renewal by telephonic appointment. We discourage longer than 2 weeks pharmacist generated prescriptions for patients in need of regular office follow-up (eg. Chronic conditions, multiple comorbidities). It is the physician decision to refuse longer faxed pharmacy renewals if a follow-up office or telephonic consultation is considered necessary in such cases.
You will be notified immediately of any significant abnormal test results. Normal results will be discussed at subsequent office visits. If you are particularly concerned about a pending test result, you are welcome to call the office to check if your test result has arrived. PAP tests can take up to 6 weeks for results to be available. Most bloodwork results are available between 1-14 days after the sample is drawn. Maternal serum triple screening and amniocentesis results can take 2-3 weeks. Xray results are usually available within 1-2 days. CT scans, MRI reports may take up to one week.
Our medical office assistants are instructed to not give results by phone.
LifeLabs are offering access to results on their website lifelabs.com.
Your physician will be able to attend to most of your concerns.
It is also your physician decision to refer your case to a specialist when this is indicated and he will make the necessary arrangements. Referrals for consult or follow-ups to specialist are made after an assessment in office by your doctor.
It is your responsibility to confirm the date or change this if inconvenient to your schedule with the specialist office.
With the patient consent we offer telephonic appointments for renewal of prescriptions and consultations on a large variety of conditions. Our experience is patients received with interest this communication with their physician and will continue to encourage TeleMed visits. Arrived as a tool of need in the times of Covid crisis TeleMed proved to be viable and became an established modality of Patient – Physician interaction. For making this as informative as possible for your physician please consider to have latest ordered Lab investigations done. A recent blood pressure, weight, glucometer readings will help to make the best decisions by your physician.
If your condition needs physical examination for urgent care your physician will organize or advise on this as needed.